Our Response to Covid-19
WE ARE FULLY OPEN FOR BUSINESS
Our warehouses are fully operational (Mon-Sat)
With social distancing measures still in effect, we may be slower respond to calls, so we ask that where possible you use the online ordering system www.viking.co.uk
If you do not have online ordering access please go to https://www.viking.co.uk/login-request to request log-in details
If you are experiencing any issues please contact your relevant SME Manager or call centre on 0845 205 55 16.
Supply Chain
Our major tyre and parts suppliers continue to deliver into the warehouse network on a daily basis. Additionally, as part of our contingency planning process, we have at least 12 weeks of supply based on current usage rates of the key sizes.
Customer deliveries
Deliveries to our customers continue on a daily basis Monday - Saturday.
Sales Function
The sales team are available to help resolve any issues and will continue to communicate any relevant information to you along with the call centre team.
Danny Master (Tonbridge, Manchester, Desborough) can be contacted on 07739 058726 and Phil Burns (Glasgow, Edinburgh, Liverpool, Preston) can be contacted on 07793 041313. The call centre can be contacted on 0845 205 55 16
Cash Handling
We have implemented new procedures to safeguard our staff from potentially contaminated cash.
Our drivers will enter your premises and unload the tyres in a suitable area. When we enter your reception/workshop we will keep to the 2m safe distance policy, from both your customers and your members of staff.
Our drivers will count up the value of the invoices and mark the cash total on an envelope, they will inform you that they are going to leave the invoice and an envelope on the counter and we kindly ask if you can they apply the same safe distance policy.
Our drivers will ask you to sign your lines and count the cash in front of them and then enter the cash payment into the envelope provided.
Once completed, our driver will collect the invoices and the cash envelope.
Counter Process
In order to keep our staff and our customers safe, we will only be allowing one person to enter the counter area at any given time.
We will apply the minimum 2m safe distance policy at all times.
Only one staff member will deal with customers at the counter and they will wear protective gloves
After ringing the bell for attention we ask customers to step back to a safe distance while we confirm your details.
Once the stock has been picked, we will ask you to sign the paperwork and then step back a safe distance.
The staff member will take the invoice and place the customer copy inside the tyre purchased and will put the tyre/tyres onto the counter and invite you to take them.
Where this is a visa payment the machine will be cleaned before and after every use.
Updated: May 2021